Privacy Policy

This Privacy Policy explains how MMMLashed Academy (“we”, “us”, or “our”) collects, uses, stores, shares, and protects your personal information when you visit our learning platform at academy.mmmlashed.com or enrol in one of our courses. We are committed to protecting your privacy and to processing your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

By using this website and our services, you consent to the collection and use of your personal information as described in this policy.

1. Who We Are

MMMLashed Academy is a Lash Inc. UK accredited lash training institution based in South Africa, offering internationally recognised lash education through our digital academy. For the purposes of POPIA, MMMLashed Academy is the “responsible party” that determines how and why your personal information is processed.

Our website address is: https://academy.mmmlashed.com

2. Information We Collect

We collect personal information that you provide to us directly, as well as information gathered automatically when you use our platform. This may include:

  • Identity and contact details, such as your full name, email address, telephone number, and billing or delivery address;
  • Account information, such as your username, password, and course enrolment records;
  • Learning data, such as your course progress, quiz results, assignments, and certificates earned;
  • Payment-related information processed by our third-party payment providers (we do not store your full card or banking details on this platform);
  • Technical information, such as your IP address, browser type, device information, and pages visited, collected through cookies and similar technologies;
  • Any communications or enquiries you send to us.

3. How We Use Your Information

We process your personal information only for lawful purposes and in a way that is adequate, relevant, and not excessive. We use your information to:

  • Create and manage your account and provide you with access to your courses;
  • Deliver, track, and certify your learning progress;
  • Process enrolments and communicate with you about your courses;
  • Respond to your enquiries and provide customer support;
  • Send you important service and administrative messages;
  • Improve our website, content, and services;
  • Comply with our legal and regulatory obligations.

Where we rely on your consent to process your information (for example, for marketing communications), you may withdraw that consent at any time.

4. Cookies

Our website uses cookies and similar technologies to keep you logged in, remember your preferences, track your course progress, and understand how our platform is used. You can control or disable cookies through your browser settings, although some features of the platform may not function properly if cookies are disabled.

5. Embedded Content From Other Websites

Some pages or lessons on this platform may include embedded content (such as videos, images, or documents) from other websites. Embedded content from other websites behaves in the same way as if you had visited the other website directly. These third-party websites may collect data about you, use cookies, and monitor your interaction with that content in accordance with their own privacy policies.

6. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties only where necessary, including:

  • Service providers who help us operate our platform, such as website hosting, email delivery, and payment processing providers (“operators” under POPIA), who are contractually required to protect your information;
  • Lash Inc. UK or relevant accreditation bodies, where required to issue or verify your certification;
  • Legal or regulatory authorities, where we are required to do so by law.

7. Cross-Border Transfers

Some of our service providers may store or process data outside of South Africa. Where your personal information is transferred across borders, we take reasonable steps to ensure that it is protected by a comparable level of data protection as required under POPIA.

8. How Long We Retain Your Data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including maintaining your course and certification records, and to comply with our legal, accounting, or reporting obligations. When your information is no longer needed, we will securely delete or de-identify it.

9. How We Protect Your Data

We take appropriate, reasonable technical and organisational measures to safeguard your personal information against loss, unauthorised access, disclosure, or misuse. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

  • Request access to the personal information we hold about you;
  • Request that we correct or update inaccurate or incomplete information;
  • Request that we delete personal information that we are no longer entitled to keep;
  • Object to the processing of your personal information in certain circumstances;
  • Withdraw your consent to processing (where processing is based on consent);
  • Lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, please contact us using the details below.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

  • Support & General Enquiries: info@mmmlashed.com
  • Careers: careers@mmmlashed.com
  • Cell: 076 301 7188

12. Information Regulator

You have the right to lodge a complaint with the Information Regulator (South Africa) if you believe we have not handled your personal information in accordance with POPIA:

  • Website: https://inforegulator.org.za
  • Email: enquiries@inforegulator.org.za
  • Complaints (POPIA): POPIAComplaints@inforegulator.org.za

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

Last updated: 15 July 2026.