Client Consultations

CONSULTATION TECHNIQUES

Consultation Time: 10-15 minutes

Purpose: Gather essential client information, assess suitability for lash extensions, and determine appropriate styling.

THE COMPREHENSIVE CONSULTATION CARD

A single, well-designed consultation card can cover all necessary information and be updated at each visit. Your consultation card should include the following sections:

1. Client Information & Medical History

• Full name, contact details, and emergency contact
• Medical history: allergies, eye conditions, medications, skin sensitivities
• Lifestyle factors: daily activities, makeup habits, sleep position
• Previous lash extension experience (if any)

2. Contraindications Assessment

• Eye infections or conditions (conjunctivitis, blepharitis, styes)
• Recent eye surgery or procedures
• Trichotillomania or compulsive lash pulling
• Alopecia or lash loss conditions
• Extremely weak or damaged natural lashes
• Severe allergies or sensitivities
• Any condition that would make treatment unsafe

3. Patch Test Documentation (If Performed)

• Date of patch test (24-48 hours before appointment)
• Products used during patch test
• Application area
• Any reactions observed
• Client confirmation of no adverse reactions

4. Style Preferences & Mapping

• Desired look: natural, dramatic, glamorous, etc.
• Preferred length, curl type, and volume level
• Set type: Classic, Hybrid, Volume, or Mega Volume
• Style variation: Wispy or uniform
• Visual references or inspiration photos
• Eye shape considerations and mapping plan

5. Consent & Agreement

The client must read, understand, and sign consent acknowledging:

• Understanding of the lash extension procedure
• Knowledge of products being used on their eyes
• Awareness of potential risks (irritation, allergic reaction, natural lash damage if improperly maintained)
• Commitment to proper aftercare practices
• Understanding of fill requirements and maintenance schedule
• Agreement to disclose any health changes at future appointments

6. Aftercare Instructions Acknowledgment

Client confirms they have received and understood instructions for:

• Daily cleansing routine
• Products to avoid (oil-based products, waterproof mascara)
• Activities to avoid in first 24-48 hours such as swimming, facials, steaming
• When to book refill appointments (typically 2-4 weeks)
• When to contact you with concerns

7. Return Visit Updates

Each subsequent appointment should include a brief update section noting:

• Date of appointment and service type (full set or refill)
• Any changes in health, medications, or lifestyle
• Satisfaction with previous set and retention
• Any concerns or issues experienced
• Style adjustments or changes requested
• Products used and mapping applied

CONSULTATION BEST PRACTICES

• First-time clients: Complete the full consultation card thoroughly
• Returning clients: Update relevant sections and note any changes
• Keep detailed records: Protects you legally and helps track client preferences
• Store securely: Maintain client confidentiality and data protection
• Review before each appointment: Refresh your memory on client needs and history